Refund Policy
Last updated: October 8, 2026
Please note: we wrote this refund policy to be easy to read. It has not been reviewed by a lawyer for your jurisdiction, so treat it as general information.
Overview
This policy covers the Free 24-Hour Trial and every subscription plan (1 Month, 3 Months, 6 Months, 12 Months).
About the trial
Because the trial costs nothing, refunds do not apply to it. Any problem on our end with the trial is fixed on request.
Paid plans
If you cannot use the service because of a fault on our side, for example your login never arrived or does not work, contact us within 7 days of purchase and we will fix it or refund you.
Quality concerns are reviewed case by case. Since quality depends partly on your connection and device, please work with support first to rule out a setup issue.
What is excluded
- Change of mind after using a large part of the plan
- Accounts suspended for breaking the Terms of Use, such as sharing a login
- Problems caused only by your own internet connection or device
How to ask
Contact us via the contact page with your order details and what went wrong.
Timing
Refunds return to the payment method you used. Banks and payment providers can take a few business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.